- Own small operational problems before they become leadership problems.
- Coordinate repairs, maintenance, equipment issues, cleaning, pest control, signage, trash, and supply issues.
- Escalate serious issues quickly and clearly.
- Be willing to do hands-on work when needed.
- Keep cafes operational, safe, and presentable.
What we are looking for
- 3 to 8+ years of multi-unit cafe, restaurant, retail, hospitality, or fast-casual operations experience.
- Experience managing Store Managers, Shift Leads, or multi-location teams.
- Strong understanding of labor, inventory, waste, scheduling, training, and store-level profitability.
- Hands-on leadership style.
- High standards for cleanliness, speed, product quality, and hospitality.
- Ability to read numbers and turn them into action.
- Strong communicator who can be direct without creating drama.
- Comfortable operating in a startup environment with incomplete systems.
- Willing to work nights, weekends, early mornings, and emergencies when needed.
- No ego. Must be willing to jump behind the bar, clean, move furniture, stock shelves, handle vendors, or solve whatever problem is in front of them.
Ideal background
- Market Manager, District Manager, Regional Manager, Area Manager, or Multi-Unit Manager at a fast-casual, cafe, juice, coffee, or hospitality brand.
- Experience at companies like Joe & The Juice, Blank Street, Starbucks, Blue Bottle, Sweetgreen, Cava, Chipotle, Pret, Philz, Equator, or a strong independent cafe group.
- Experience opening new locations is a major plus.
- Experience in high-volume urban stores is a major plus.
- Military, hospitality, or intense field-operations background is a plus.
Traits that matter
- High integrity.
- High urgency.
- Calm under pressure.
- Strong work ethic.
- Low drama.
- Direct communicator.
- Detail obsessed.
- Comfortable with chaos.
- Strong with people and numbers.
- Leads from the front.
- Takes ownership without waiting to be asked.
Within 30 days
- You understand every cafe in your market.
- You know the team, the managers, the biggest operational problems, and the daily routines.
- You have fixed obvious gaps in cleanliness, stocking, scheduling, and accountability.
Within 60 days
- Store Managers are executing better.
- Standards are more consistent.
- Labor, waste, inventory, and customer experience are improving.
- The market feels more organized and less reactive.
Within 90 days
- The cafes in your market are operating with clear routines, stronger managers, better numbers, and fewer escalations.
- New openings are smoother.
- Leadership trusts you to own the market without constant supervision.
Compensation
Competitive base salary plus performance-based upside. Final compensation depends on experience, market, and scope of responsibility.
Why this role matters
Corgi Cafe is scaling quickly. The difference between a great cafe network and a chaotic one is strong field leadership. This person will be one of the key operators responsible for turning Corgi Cafe from a few exciting locations into a disciplined, high-performing cafe brand.
